Frequently Asked Questions
What are your shipping details?
We ship your order within two working days in Kuwait. In most cases, orders placed before 1 PM arrive the same day inside Kuwait City; other areas within one to two working days. For more information, please read our shipping policy.
What are the delivery fees?
Delivery inside Kuwait: 1 KD for orders under 10 KD, free for orders over 10 KD.
The delivery fee is always shown at checkout before you pay.
Can I modify my order after it is completed?
An order cannot be modified once it is completed. To change it, cancel it within 3 hours of placing it and place a new order.
What is your exchange policy?
Products can be exchanged within 7 days of delivery, in the condition you received them, unused and in their original packaging. Contact us to start the exchange. For more information, please read our exchange policy.
How can I cancel my order?
Send us a message with the words "cancel order" followed by your order number: Contact Us.
Can I postpone receiving my order?
Send us your order number and the date on which you would like to receive it: Contact Us.
Are all your products original?
Yes. All our products are 100% genuine and come directly from the brands or their authorised distributors.
Can I order products through messages?
Yes. Send us pictures of the products you want, with your name, address and phone number, on WhatsApp or on our Instagram.
How can I earn points for reviews?
You earn points for every product review you leave once it is approved. The number of points you can earn with reviews is limited.
How can I correct incorrect information I entered when completing my order?
Send us your order number and the information you would like to correct: Contact Us.
What payment methods are available?
1- Cash on delivery
2- Online payment with KNET, Visa or MasterCard
3- Card payment on delivery
Can you tell me about your points program?
You earn points on every order and every approved review, and use them on your next orders. Points program.
